Politique d’expédition
Shipping Policy
Thank you for shopping with us. Please read our shipping policy carefully before placing your order.
Shipping Destinations
We currently ship to countries within Europe.
If your country is not available at checkout, shipping is currently not offered to your location.
Processing Time
All orders are processed within 1–3 business days after your order has been placed. Orders are not processed or shipped on weekends or public holidays.
Please note that processing times may be slightly extended during busy periods, promotions, or holidays.
Shipping Rates
We offer:
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Free shipping on all orders over €60
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Shipping costs for orders below €60 is €6,90
Estimated Delivery Time
Estimated delivery time is 7–20 business days.
Please note that delivery times are estimates only and may vary depending on your location, customs processing, local carrier delays, and seasonal demand.
Taxes and VAT
Applicable VAT is calculated at checkout based on the destination country and will be shown during the checkout process where applicable.
Delays
While we do our best to ensure timely delivery, we are not responsible for delays caused by customs, courier issues, or other circumstances beyond our control.
Incorrect Shipping Information
Please make sure your shipping details are entered correctly at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.
If you notice an error in your shipping information, please contact us as soon as possible at info@astravera.eu.
Lost or Damaged Orders
If your order arrives damaged, or if you believe your package has been lost in transit, please contact us at info@astravera.eu and include your order number. We will do our best to assist you.
Contact
If you have any questions about shipping, please contact us at: